How can we help you?

A:

  • Step 1: On the GSKDirect.com homepage click Create New Customer Account.

  • Step 2: Select the appropriate business type and click Register Now.

  • Step 3: Complete the registration form. Fields indicated with an asterisk are required and must be completed.

  • Step 4: Select Next – Terms & Conditions.

  • Step 5: Review Terms & Conditions. Click checkbox to accept and click Submit.

  • Step 6: You will receive an email to activate your GSKDirect account. You must click the link in the email to activate your account.

  • Step 7: You will receive a Welcome to GSKDirect email once your account has been activated.

  • Step 8: To complete the registration process, you must create an account. To do that, log in to GSKDirect.com with your login (email) and password.

  • Step 9: Select your access type: Single Location or Multiple Location and click the appropriate option.

  • Step 10: Choose an ID to search for the Ship To address for your account and click Submit. Note: The Submit button will appear once you choose an ID.

  • Step 11: Review Account Details and if this information is correct, click Yes, Correct Account.

  • Step 12: Review Terms & Conditions. Click checkbox to accept and click Submit.

  • Step 13: You may now place a new order. Note: Your order will be processed and shipped once your account information has been validated by the GSKDirect Registration Team.

A:

Your request for a direct purchasing account must be reviewed for eligibility. You will have the ability to place an order at the time of registration; however, the order will reflect list pricing and will be on "Hold" until the registration has been approved.

A:

Any document that you believe would assist GSK to evaluate your account. Examples include a PHS Certificate or State License Number documentation.

A:

  • • After you log in, use the quick links on the homepage or the Hi, Customer menu at the top of each page to navigate GSKDirect.

  • • Use the global navigation at the top of each page to access Alerts, Resources, and Contact Us. The Resources page includes FAQs, customer resources, and help videos. Log in to view the full content.

  • • Click the GSKDirect logo in the upper-left corner of any page to return to the homepage.

A:

Yes. View the full list of FAQs, customer resources, and help videos. If you need additional assistance, contact the Vaccine Service Center at 866-475-8222 or vaccine.service-center@gsk.com.

A:

  • Contact the Vaccine Service Center at 866-475-8222 or vaccine.service-center@gsk.com.

  • Once the account is unlocked, you will receive an email with a link to set a new password.

A:

The first step should always be to direct the individual to set up a Username for themselves and place the order. A new profile can be created by selecting “Create Account” from the GSKDirect.com homepage, filling in all required fields and then linking to an existing account by entering an account identifier. See the FAQ for “How do I create an account on GSKDirect?”

A:

  • On the GSKDirect homepage, click the Forgot Password link.

  • Enter your email address.

  • Click Submit.

  • Check your email for a password-reset link.

  • Click the link in the email to change your password.

A:

Contact the Vaccine Service Center as soon as possible at 866-475-8222 or vaccine.service-center@gsk.com.

A:

No. They must be given permission to use the card by the person who adds the credit card.

A:

The paper process is still required. The GSKDirect process is for GSK Only and does not link in the PBG at this time (eCS should still be used by the PBG to view membership).

Have a question that is not covered?

Login to view the GSKDirect User Guide with detailed steps and screenshots to help you confidently navigate GSKDirect with ease.

You can also contact the Vaccine Service Center for assistance.

Phone: 866-475-8222

Email: vaccine.service-center@gsk.com